REFUNDS AND CANCELLATION
Try it free. Pay only if it helps.
In short
- Every new account gets 7 days free, so you can decide before you pay.
- Not happy after paying? Ask within 7 days of your payment for a full refund.
- Approved refunds are sent within 7 working days to the account you paid from.
Refunds
- Within 7 days of payment: full refund for any plan (1 month, 3 months or lifetime), no questions asked. This applies once per person.
- Charged twice, or charged the wrong amount: we refund the extra amount in full, whenever you tell us.
- Z30 stopped working for you for a long time because of a problem on our side: tell us and we will extend your plan or refund the unused part.
- After 7 days, other refunds are not usually given, because you can try Z30 free for 7 days first.
Refund turnaround time
We confirm your refund request by email within 1 working day. Approved refunds are sent within 7 working days to the same bank account, wallet or card you paid from. Your bank or wallet may take a few more days to show it.
Cancellation
- Plans do not renew automatically, so there is nothing to cancel to avoid future charges.
- If you no longer want Z30, you can stop at any time. Your plan stays active until its end date.
- You can also ask us to delete your account and records (see the privacy policy).
Exchanges (changing plans)
To move from one plan to another, for example from 1 month to 3 months, contact us. We count what you have already paid for the unused days toward the new plan.
Delivery
Z30 is a digital service. Nothing is shipped. Your plan starts as soon as your payment is confirmed: instantly for online payments, and within 1 working day if we confirm a bank transfer by hand.
How to ask
Email support@zerobefore30.com or call / WhatsApp 0325 6666786, from the email address on your account, with the date and amount of your payment.